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I made sure a call from Currys was a fraud … but it wasn’t what it

I practically succumbed to what I believe is a rip-off when I was called by someone saying they were from Currys providing an insurance plan for a cooker that I had bought in January 2019, but which I cancelled to buy somewhere else. The caller asked my information for “security”, then provided me a prolonged five-year service warranty for ₤ 115 or ₤ 4 a month. They informed me I had to pay by direct debit and asked for my account number and sort code.

I Googled and found your short article discussing a substantial Currys data breach. I fear the caller was using a taken list of orders to obtain bank information and Currys confirmed it was a scam.

JF, London

Think it or not, this was not a fraud, although Currys’s sales techniques are so concerning it’s unsurprising you, and its own staff, presumed it was.

In 2015, I reported on a customer who was called hours after ordering a Currys TELEVISION from a number flagged as “harmful” on number-checker online forums.

Again, client service personnel concurred it was deceptive, before Currys told me it was an authentic call to provide new customers what it calls a “care strategy”. This is despite the truth that these pricey strategies are offered at the point of purchase online and in store. Now, it seems, customers are called once again, a year or more after purchase, with yet another deal of a warranty. Currys blames “human error” for not realising that you never ever went through with the purchase in the very first location.

But it is unapologetic about its strategies to sell guarantees which, any fan of this column knows, can open up an entire brand-new can of worms and are typically not worth the expense.

Currys said: “Our objective is to assist everyone take pleasure in fantastic technology and for our clients to come away feeling totally supported. To assist, we offer follow-up services in store, online and over the phone.”

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